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Advertising Branding Business Digital Marketing WordPress

A Website? You Ain’t Ready!

As a professional website developer, I would say 90% of people I meet are not ready for a basic website, maybe a splash page, but definitely not a full site. Regardless of that fact, I can’t count the number of times I’ve heard, “it’s just a simple informational website,” and that statement proves to be untrue. Nothing is as simple as it seems, and no one is ever truly ready, so how can developers and clients know where to start? 

Not as Far Along as You Think

Figuring out a starting point for web designs is probably a bit simpler than you would imagine. There are three factors that determine individuals’ and organizations‘ readiness for a website, and they all have to do with understanding the basics of a marketing funnel. It’s not enough to simply understand the funnel, it’s about having realistic expectations about where an entity is within it. Whenever someone approaches me about a website they always imagine themselves ready to complete online transactions, generate leads, or even build the next Facebook, but those actions happen at the bottom of a marketing funnel, not the top. 

Marketing Funnel Diagram
A realistic list of webpages corresponding to the marketing funnel

The top of a funnel is all about building awareness, and that alone has implications on the amount and type of content that gets posted online. A developer or business owner constructing a website is usually at the top of the funnel and only needs to focus on a few things.

  1. Clearly identifying the industry in which they operate business i.e., product, service, or research.
  2. Stating product/service category the business falls within.
  3. Listing the proper products or services within the business’s sub-categories.

Most of these requirements can easily be met if developers and clients are adhering to business plans, but honestly, that’s rarely ever the case. So for the sake of discussion, I’m going to imagine you skipped a couple of steps and start from the beginning, explaining the easiest way to start building an outline for a website. Yes, just like you’re English teacher explained, every document starts with an outline, and websites are documents too.

Outline Basics

Websites follow rigid formatting rules, and creating a basic outline makes it easier for clients and developers to adhere to those rules. Only after creating an outline can developers add images, move items on-screen, and integrate animations to make visitors forget they’re still merely reading a brochure for a business. But before we can metaphorically build out a full brochure, we need to start with a flyer, and in developer lingo that’s a “splash” or landing page. Yeah, I know you’re disappointed. You were expecting to build a five-to-six page site, but now I’m telling you the objective of this article is to get you to simply start with a landing page. You can try it your way if you want to, but for the best chance of success, keep reading.

A website’s outline follows the same structure as a typical capability statement, so you may have to make some organizational decisions that I’m not sure you have already considered. If you’re unfamiliar with Capabilities Statements, they are like resumes for a business, providing an overview of what a company has to offer. By completing this outline, business owners can kill two birds with one stone if need be, writing a Capability Statement and a website outline at the same time.

The start of the outline should always contain a title. Something simple like, “My Company’s Website Outline,” will suffice for a task like this. The body of the outline follows some basic guidelines, with the company’s industry title at the top, following by a breakdown of service categories, and there should be a list of the products and services, each one with a brief description. If you don’t have all of this information handy, the easiest way to find it is by using the data associated with your North American Industry Classification System code, or NAICS (pronounced NAKES) code. By using the proper NAICS code, both the client and developer have a clear guide to understanding the business, and the products or services they offer.

NAICS Codes

If a business is classified with the proper NAICS code, the description leaves absolutely no doubt they are describing [this business], and the supplemental information in the system will also provide a list of products and services as well. For example, our NAICS code is 611430 and reads as follows:

“This industry comprises establishments primarily engaged in offering an array of short duration courses and seminars for management and professional development. Training for career development may be provided directly to individuals or through employers’ training programs, and courses may be customized or modified to meet the special needs of customers. Instruction may be provided in diverse settings, such as the establishment’s or client’s training facilities, educational institutions, the workplace, or the home, and through diverse means, such as correspondence, television, the Internet, or other electronic and distance-learning methods. The training provided by these establishments may include the use of simulators and simulation methods.” 

-NAICS Code 611430

Yeah, that’s us.

If you need assistance finding a NAICS code for a business you can click here and it will open a new search window. If you’ve already selected code, but you’re having difficulty writing clear marketing material, it might be a good time to revisit this step. The video below will provide the required step in less than 10 minutes.

Successfully completing this part of the process provides all the information clients and developers require to complete the site’s outline. 

Never Enough Content

Even after you’ve completed an outline, that’s still not enough to build a landing page, that’s just the basic wording for the site. The good news is that modern websites rely on less text than ever before, the bad news is that you probably don’t have the right quantity, or quality, of images to complete the project. It’s never easy to explain to anyone that some, or all, of the images they’ve provided for their website, aren’t useful, but try to be gentle.

Developers shouldn’t have expectations for clients to know the difference between image formats and resolutions, but it’s an important part of the development process, and it affects the price of the final product. Expanding everyone’s education level on aspects like transparent backgrounds, vector vs. raster, and how certain images crop on mobile devices will result in a better experience for everyone involved.

Sadly, whenever developers have to secure more images for a project the expectations for development time always change in step, resulting in higher costs relative to the price initially set. As with any other type of contracting work, a conversation about a change in price will always cause friction, with either or both sides feeling a bit blindsided by the outcome.

The best way to avoid these confrontations is to educate everyone as much as possible, something we’re trying to do with this article. Regardless of the amount of preparation going into any project, there will always unforeseen complications, and getting past these friction points always involves trust and cooperation.

The Starting Line

After the completion of the initial client/developer meeting, the outline, and the procurement of the right images, you’ll have enough to build a landing page. From here, it will only get easier.

Landing pages provide the developer and client the opportunity to work with each other on a smaller project before deciding if they want to collaborate on building the entire site. If there is good rapport during this stage of the funnel, both parties will feel more comfortable building a site that delivers the entire customer experience.

If you enjoyed this article, don’t forget to subscribe to our blog and like us on every social media platform possible. The information contained in this article is an excerpt from our WordPress essentials course, available at www.rtrlearning.com.

Categories
Business Digital Marketing SEO

Google Lends a Hand in Saving Black-Owned Businesses

It’s a pretty rare occasion Google hands out a search results advantage to a particular demographic, but it’s happening for “black-owned” businesses, and that’s a good thing. If you haven’t been keeping up with the status of minority businesses during the pandemic, you might have missed the fact that 74% of them are in danger of permanent closure. With that said, Google has decided to extend an olive branch to black-owned businesses, along with other classifications, that enables owners to identify themselves online in the hopes they can garner additional support.

If you already have a Google My Business (GMB) listing, you can probably skip all of this reading and jump straight to the YouTube video outlining the steps to add the “black-owned” attribute to the listing. If you haven’t created a listing yet, you’ll probably need to read through the entirety of this article before jumping online to make any changes.

The Importance of Google My Business

SEO is increasingly more important for small businesses to survive, and without a highly paid expert on your side, there are very few things you can accomplish on your own that will have as significant of an impact as creating an online listing through Google. The easiest way to explain the importance of a listing is by referencing the analog method it’s replacing. Do you remember phone books?

Back in the prehistoric paper days, one of the most important advertising methods for businesses was making sure they were listed in the phonebook. It’s highly unlikely potential customers would ever contact a business without seeing at least a one-line listing, a simple name, and phone number, while flipping through the yellow pages (actual yellow pages), so it should come as no surprises that businesses without a GMB listing would suffer the same fate.

A Look at the Process

The steps required to add the attribute to an existing listing are short and sweet, so I’ll guide you through them as quickly as possible.

  1. Log into your account at https://www.google.com/business/.
    Google My Business Login Page
  2. Look for the “Celebrating Black-owned Businesses” widget on the Dashboard.
    Google My Business Black Owned Widget
  3. Add the “black-owned” attribute from the list of available options.
    Google My Business Attributes
  4. Confirm the listing changes have been saved in the Info section of the listing.
    Google My Business Info

SEO Basics on a Budget

Google My Business listings are an example of basic SEO techniques of which all minority-owned businesses should be made aware. If you need some additional insight into these tactics, you can download our SEO beginners guide with the button below.

Categories
Open Source WordPress

WordPress: Users or Losers

Administering a WordPress site isn’t easy, and for anyone new to the application that is expecting a straightforward website building experience, they’ll be in for an unpleasant surprise. Whenever dealing with WordPress, it’s always important to remember its original purpose, publishing. That means whether you planned for it or not, user management is a fundamental skill that’s required if you want to have any success with WordPress. So what’s the best way to handle it?

Authentication

The best place to start is understanding the method by which people can access your site. Because WordPress’s core functionality is blogging, the application offers individuals outside of an organization the ability to create profiles, enabling users to follow posts and make comments. Any additional capabilities that are available to these users are managed by the site’s Administrator, which might be a new responsibility for anyone transitioning from Wix or Squarespace.

It all starts with deciding if visitors can create a profile. Yes, that’s correct, admins can toggle the ability for outsiders to create profiles by entering the Settings – General, menu, and checking, or unchecking, the “Anyone can register” option.

WordPress Setting Screen
The Membership Option in General Settings

If administrators decide to enable users to create profiles, it’s a best practice to install additional features that provide assistance with user management. Anti-span tools, as well as adding a second level of authentication, are the first steps in hardening access to WordPress. One of our favorite plugins on this topic is Simple Google reCAPTCHA by Michal Novak.

Setting up a Google Recaptcha Account will take some work, but the effectiveness of the plugin is great, and it’s free to use. ReCAPTCHA technology adds a puzzle to areas of WordPress that contain forms, asking users to complete basic interactions before being able to submit the data. Its addition to the profile creation and contact forms do a great job of preventing an explosion in fake users.

Authorization

After making sure the only people who can access WordPress are authentic, the next step is making sure they aren’t authorized to carry out any nefarious deeds. Every authenticated user is assigned a set of privileges called Capabilities. Capabilities determine if users are able to carry out certain tasks, like creating posts or adding users. Most user’s capabilities are predetermined based on which Role the user has been assigned.

Roles are categories of users that almost all applications use to quickly assign permissions to users. In the case of WordPress, most roles relate to publishing duties, like Author, Editor, and Contributor, but the default Role for new profiles is set to Subscriber. With that in mind, it’s not enough to simply have awareness of Roles, administrators have to know how to manage them.

As more plugins are added to a site, they create a variety of new Roles during the installation process. The plugins create these roles because the preinstalled ones are related to publishing, making them insufficient for their needs. At RTR Digital, we rely on Members, by MemberPress, to manage the Roles within our site.

Accounting

Lastly, there is accounting. Most people always associate the term, “accounting,” with money, but in IT, we use it in a different manner. When it comes to user management, accounting is about creating a log of interactions so administrators can associate them to individual users. For example, if a user changes their password, the application records that action in its log. Later, if that user has an issue with their credentials, the application has a method to show the last time changes were made.

Unfortunately, WordPress doesn’t offer a native feature for accounting, so a plugin is your only option for adding it to the application. Our recommendation is Simple History by Par Thernstrom. Simple History is a lightweight plugin that creates a log of any significant actions in WordPress and displays them on the Dashboard. Adding the Simple History plugin to WordPress will quickly open your eyes to the volume of bad actors in the IT space. Simply tracking the number of times a hacker tries to log in as “admin” will blow your mind, and give you a new perspective on the importance of security.

User Security

In fact, everything in this article is about providing a basic level of security to WordPress. It’s the responsibility of every administrator to provide their users with a level of security that keeps them safe. Even if you aren’t a security expert, the plugins mentioned in this article will get you heading in the right direction.

Information on important topics, like user management, is just a portion of the critical topics we cover in our WordPress Essentials eLearning. If you’re interested in learning more, click here.

WordPress Essentials Preview