The Key to Implementation
How do you get the answers you need, now?
How often do you need face-to-face support?
Do you need hands-on experience?
Virtual Support Options
There’s no need to wait when you need an answer to a question. RTR Digital’s virtual support option enables organizations to access the support library anytime, from any device.
Virtual support activities are broken down into easily digestible, micro learnings that enable employees to quickly acquire the exact skill for which they’ve been searching.
Every platform and service we deploy includes unlimited access to our content library, helping employees achieve the next level in their careers through clear expectations.
Remote Support Options
24 Hour Response Time
Our industry-leading service portal enables organizations to submit tickets for any issue they may be having, and each ticket received is handled by a first responder within 24 hours of receipt.
RTR Digital’s remote support plans include the cost of service at a low monthly fee, enabling organizations to confidently as for assistance without worrying about how much it will cost.
Safe and Secure
Our first responders access an organization’s computers using technology designed by the manufacturers themselves, offering a safe and secure way to enable members of our staff to view and change application settings.
On-Site Support Options
Regularly Scheduled Training
Employees have the best chance of success when support is on-site and ready to interact. This option enables organizations the opportunity to hold regular development sessions.
While hands-on training is at a premium, it does offer employees a chance to closely interact with the software they’ll be using while an expert is on-site.
On-site training provides the best social learning opportunities for any of our support options. With everyone in the same room, employees are more collaborative, ask more questions, and retain more information.